Return & Exchange Policy

In fashion, there’s no better fit than confidence.

At Ihana Fashions, we want every purchase to make you feel confident and beautiful. If your order isn’t the perfect fit, we’re here to make the process simple and hassle-free.

Eligibility for Returns & Exchanges

We gladly accept returns or exchanges if:

  • The request is made within 7 days of delivery.
  • The product is unused, unwashed, and unworn.
  • All original tags, labels, and packaging are intact.
  • The item is in its original condition without any damage or alterations.

Items Not Eligible

For hygiene and quality reasons, we cannot accept:

  • Products that have been worn or washed.
  • Items without original tags.
  • Products damaged after delivery.
  • Customized or altered garments.
  • Clearance or final sale items (unless damaged or defective).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us resolve your request quickly, please share:

  • Your Order Number
  • Photos of the product
  • Photos of the package (if applicable)

Our team will review your request and arrange a replacement or suitable resolution.

Exchange Process

  1. Submit your exchange request.
  2. Our support team will verify your request.
  3. Once approved, pickup instructions will be shared.
  4. After receiving and inspecting the returned item, we’ll dispatch your replacement.

Exchange availability depends on stock.

Refund Policy

  • Refunds are processed after the returned product passes our quality inspection.
  • Approved refunds are credited to the original payment method within 5–7 business days.
  • Shipping charges (if applicable) are non-refundable unless the error is from our side.

Need Assistance?

Our customer care team is always happy to help.

Email: support@ihanafashions.com
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Because confidence begins with a perfect fit.

Thank you for shopping with Ihana Fashions.